At House Bub, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help! Please review our return and refund guidelines below.
1. Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return:
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The item must be unused, in its original packaging, and in the same condition as received.
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Proof of purchase (order number or receipt) must be provided.
Non-returnable items include:
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Sale or clearance items
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Gift cards
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Personalized or custom products
2. Return Process
To initiate a return:
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Email us at mhana7676@gmail.com with your order number and reason for return.
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Our support team will review your request and provide return instructions.
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Once the returned item is received and inspected, we’ll notify you about the status of your refund.
Please note:
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The buyer is responsible for return shipping costs unless the item arrived damaged or incorrect.
3. Refunds
After your return is approved, a refund will be processed to your original payment method within 5–10 business days.
Refund times may vary depending on your bank or payment provider.
If you haven’t received your refund within 10 days after approval, please contact your bank or credit card company before reaching out to us again.
4. Damaged or Defective Items
If you receive a damaged, faulty, or incorrect item, please email mhana7676@gmail.com within 48 hours of delivery with clear photos of the product and packaging.
We will replace the item or issue a full refund — whichever you prefer.
5. Exchanges
We currently offer exchanges only for items that are defective or damaged. If you’d like a different color or style, please request a refund and place a new order.
6. Contact Us
For all return or refund questions, please contact us at:
📩 Email: mhana7676@gmail.com